Customer Journey Mapping for SaaS

Sign Up For Webinar!

Tue, Dec 11th, 11am-12:00pm PT

Are you maximizing Customer Lifetime Value?
Are your conversion rates lower than expected?
Is churn higher than your business model can tolerate?
A critical first step is understanding a customer journey.

KJR Associates and Totango offer a free webinar on the basics of customer journey mapping for and by SaaS and Internet companies.

In this webinar, you will learn to: 

  • Define the customer journey for your key service offerings
  • Understand milestones such as onboarding, first value, growth 
  • Define success and risk indicators for each phase
  • Establish strategies to drive adoption