Customer Journey Mapping for SaaS
Sign Up For Webinar!
Tue, Dec 11th, 11am-12:00pm PT
Are you maximizing Customer Lifetime Value?
Are your conversion rates lower than expected?
Is churn higher than your business model can tolerate?
A critical first step is understanding a customer journey.
KJR Associates and Totango offer a free webinar on the basics of customer journey mapping for and by SaaS and Internet companies.
In this webinar, you will learn to:
- Define the customer journey for your key service offerings
- Understand milestones such as onboarding, first value, growth
- Define success and risk indicators for each phase
- Establish strategies to drive adoption
